At 425 Dental, we recognize that we have to take certain measures to ensure the good health of both patients and our team members. Because of the emergency health situation, and per the recommendations by Governor Inslee and the American Dental Association, 425 Dental will be halting any treatments deemed “non-urgent” until May 18, 2020. We understand that this may be difficult for those of you who need small fillings or cleanings, but we all must do our best to “flatten the curve” by staying at home unless absolutely necessary. We care deeply for our community, and we continue to do everything we can to support one another and, most importantly, keep our patients out of the ER for dental-related issues. For those patients with appointments that are deemed “urgent,” we have established the following guidelines in order to support our community and do our part in keeping everyone healthy and safe as we combat COVID-19 together.
First, if you have:
- Been in contact with someone suspected to have COVID-19 OR
- Had a fever in the last 24 hours of over 100 degrees Fahrenheit OR
- Shown symptoms of cold/flu (fever, persistent cough, shortness of breath) OR
- Been considered high risk for being affected by COVID-19 OR
- A non-urgent appointment scheduled
Please do not come to the office. Instead, call/email us and we can discuss your dental needs and, if necessary, arrange a FaceTime or phone discussion about your situation with our doctors to help find a solution.
- Patient visits are limited to urgent appointments that are necessary and time-sensitive only. Non-urgent appointments like cleanings, small cavities, cosmetics, and orthodontics will be put on hold until at least May 18, 2020, per recommendation by the American Dental Association (ADA) and Governor Inslee. If you are unsure if your situation or previously scheduled appointment is considered to be urgent, please call us prior to your scheduled appointment and as soon as possible to discuss.
- If you are coming to the office, we will be checking your temperature prior to providing any dental treatment using a temporal thermometer. A team member will also ask a series of questions to assess your risk level of exposure to COVID-19. Anyone with a temperature over 100 degrees Fahrenheit or deemed to be high risk will be asked to leave and will be rescheduled on or after 5/18/20.
- We will be decreasing the number of patients in our reception room at any one time. Please let the receptionist know that you are ready for your appointment by either calling/texting and waiting in your vehicle. If you do not have access to a vehicle, please come into the main lobby to receive further instructions, or wait nearby outside of the office. If you do not receive a response, then please walk inside and let the receptionist know that you are ready for your appointment. We will be notifying you when your operatory and clinical team is ready for you via phone or text.
- Any guests that accompany patients to their appointments will be asked to wait outside of the office. Exceptions will be made only for children or those who require assistance, and those patients will be limited to one guest.
- To our Invisalign patients: An email was sent out on 3/22/20 that included a questionnaire that will allow us to assess and support you as you start or continue your treatment. If you did not receive this email, please email email@example.com to let us know. We will resend you the questionnaire, and ask that you fill it out promptly so we can properly assist you.
We appreciate the trust that you have placed in us, especially in these challenging times. We will stay united and continue to serve those in need. We will be providing you with regular updates as the situation evolves, but will continue to only be serving patients that need urgent treatments for the time being. If you have any questions, please do not hesitate to call our office.
Oleg A. Shvartsur, DDS
CEO and Founder