COVID-19 Frequently Asked Questions

What should I expect upon arrival?
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What steps are you taking to assure that the office is safe?

425 Dental takes great pride in providing all of our patients with a safe environment for dental care, no matter the situation. While we have always kept our office clean and sterile, we have taken extra precautions and have increased the frequency at which we disinfect and sanitize every surface and aspect of the office during this time. We’re also expanding our hours in order to spread out patient appointments and limit the number of visitors inside of the office at one time. When arriving for your appointment, you’ll find the detailed set of instructions for how to get checked in at the front door, which includes the application of hand sanitizer and a temperature reading. Our clinical staff is equipped with respirator KN95 masks, and our front office will be wearing surgical masks at all times. We will have sneeze guards in place, and expect our patients to walk in wearing masks. We will continue to adhere to the most up-to-date guidelines and recommendations from the ADA and CDC. Our full list of protocols can be viewed here, and we request that you review them prior to coming in for an appointment.

When will 425 Dental be reopened?

425 Dental has officially reopened for non-emergency dental treatment! Dentistry is considered an essential business, and we are doing everything we can to ensure that we are operating safely at this time.

Dentistry is an essential service?

Yes! Dental work is more than just beautiful smiles. Keeping your teeth and gums healthy is important to your overall health, and 425 Dental is dedicated to ensuring that you don’t have to wait any longer to get the dental care you need to keep you healthy.

What do I do when I arrive for my appointment?

We ask that when arriving for an appointment, enter the lobby while maintaining a safe distance from others and call/text our front desk to let us know you’ve arrived. You will be asked to continue to wait for us to provide you with further instructions. Once we’re ready to see you, we’ll contact you and let you know when to enter the reception area!

How do I know if my dental issue is an emergency?

A dental emergency is an issue that requires immediate attention in order to prevent infection or a hospital visit. Dental emergencies can include trauma to the teeth, face or gums, broken teeth, large cavities or decay, infections, swelling or abscesses. If you believe you’re suffering from a dental emergency, please contact us immediately to discuss and set up an appointment.

What if I want to begin Invisalign treatment?

425 Dental is happy to continue providing Invisalign treatment at this time. In an effort to continue to reduce the flow of traffic in and out of our office, we ask that you fill out an online assessment form HERE.


You can now complete your Invisalign consultation virtually via Zoom! These consultations will allow us to assess your teeth, provide you with an estimated timeline of your personal Invisalign journey, and get you set up for your first in-person appointment – all from your own home! By participating in an online consultation now, you’ll be able to get started faster and secure your in-person visit as soon as possible.


Not sure if you’re ready to get started with Invisalign just yet? No problem – our virtual Invisalign consultations are here to stay. You can get started anytime you’d like, and feel free to reach out to us with any questions!

What if I’m having issues with my Invisalign aligners or having other Invisalign issues?

All patients undergoing Invisalign treatment should have already had contact with us in Mid-March regarding instructions for your individual journey when we were seeing patients for emergency-only treatment. Since we are now back open, if you have questions or issues with your aligners or your Invisalign treatment as a whole, please call/text or email our office and we will make sure to help.

Should I cancel my appointment?

If you or anyone in your household begins showing symptoms of COVID-19, we ask that you please alert us immediately. We will postpone your appointment for at least 3 weeks and provide information on the next steps.

Can I bring anyone to my appointment with me?

In order to keep our staff and other patients as safe as possible and limit unnecessary exposure, we ask that anyone accompanying you to your appointment waits in your vehicle or outside while you receive treatment. If you are accompanying a young child or an individual who requires extra assistance, please call ahead for further instructions. In these cases, patients will be limited to one guest only.

What will change about my appointment?

425 Dental is happy to still provide the dental services you need – we’ll just be operating a bit differently in order to assure all patients and staff are protected from any risks. This will include texting or calling our team upon arrival to the office, temperatures being taken prior to your work being done, plexiglass barriers placed around the front desk, and seeing all of your favorite staff members dressed from head to toe in the proper PPE!

What does proper PPE look like?

Our clinical team will ALWAYS be dressed in the proper PPE when treating patients, and our front office staff will ALWAYS be wearing the proper masks. We might look a little funny, but it’s for your safety and ours – take a look!

What if I’m having financial issues?

425 Dental has always worked closely with our patients to determine a payment method that works best for you and your situation. If you are having financial difficulties, please reach out to us in order to discuss your options!

Request an Appointment

Take the first step toward achieving a beautiful, healthy smile.

If you are experiencing pain, especially pain that is growing worse over time, please call our office at (425) 392-4600, option 4, or text (425) 392-4600 for assistance in booking your appointment. We will be happy to assist you in finding a time to visit our office as soon as possible and do anything we can to help.